Cancellation Policy
2-hour cancellation window from [ten-web]
2 Hours
Cancellation window
Quick Email
Contact within 2 hours
Full Refund
5–10 business days
1. Cancellation Window
You may cancel your order within 2 hours of placement. After 2 hours, your order enters our processing queue and cancellation is no longer possible. Contact us immediately if changes are needed.
2. How to Cancel Your Order
Contact Immediately
Email support within 2 hours.
Subject Line
CANCEL ORDER #YOUR-ORDER-ID with name and reason.
Receive Confirmation
Within 30 minutes during business hours.
Refund Issued
Original payment method within 5–10 business days.
3. Customized Items
Personalized or engraved items can only be cancelled within 2 hours of order placement. Once production begins, customized orders cannot be cancelled or refunded.
4. Already Shipped?
If your order has already shipped, cancellation is not possible. Please refer to our Return Policy to initiate a return after delivery.
5. Partial Cancellations
You Can Cancel
- Specific items from multi-item order
- Remaining items ship as planned
- Refund covers only cancelled items
Still Within 2 Hours
- Contact within the 2-hour window
- Specify which items to cancel
- Email with clear item list
6. Cancellations by Us
We reserve the right to cancel orders in cases of:
- Product unavailability or out-of-stock
- Pricing or description errors
- Suspected fraudulent activity
- Inability to verify payment or shipping details
- Violation of our Terms of Service
In such cases, you will receive a full refund and notification via email.
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